ALX Imaging, LLC will gladly ship to our International customers. There are some changes from our standard terms & conditions. The major differences are in the types of payments accepted, shipping options and all products are sold at the non-exchange price.

International customers are defined as ANY customer outside of the 50 US States. This would include Canada, Mexico, Puerto Rico, etc in some cases.

Payment Options

Due to increased fraud over the internet, we can only accept payments via the following methods:

• Credit Card - may be available for smaller orders, except for overseas, Mexico, Central & South America. AVS & CVV codes must be verifiable
• e-Check / Fax-a-Check - is available, provided checks are drawn on either a U.S. or Canadian bank. All checks are verified thru the TeleCheck System (click for more details)
• Bank Wire Transfer - we will provide you with an invoice and wire transfer instructions
• Paypal - must be Paypal Verified and we will only ship to a confirmed address, please... no exceptions
• Other - We cannot accept money orders, certified checks, etc

Shipping Options

• FedEx International Air Express:
  • The customer is responsible for all duties, taxes and import fees.
• US Postal Service (USPS):
  • This option can be more economical, however, the customer has to agree to accept full responsibility in the event the shipment is lost or damaged.
  • ALX Imaging, LLC will assume the responsibility of providing the tracking number as proof of shipment only.
  • The customer is responsible for all duties, taxes and import fees.

Product Purchasing Options

• Non-exchange - All products will be priced at the non-exchange rate. It is more economical to pay the non-exchange rate than the return freight from overseas.
• Exchange Refunds - Should an International customer return a core within the 20 day time frame, ALX Imaging, LLC will credit or refund the difference in price.
• Return Freight - All freight charges are at the customers' expense.

Product Warranty Returns

• For Replacement - Upon receipt of the defective unit, ALX Imaging, LLC will evaluate the product and if found to be defective and covered under our warranty, replace the item at no charge. Customer will be responsible for return freight (both directions).
• For Merchandise Credit - Upon receipt of the defective unit, ALX Imaging, LLC will evaluate the product and if found to be defective and covered under our warranty, refund the customer the original purchase price (less freight) under our store merchandise credit policy.
• For Refund - Upon receipt of the defective unit, ALX Imaging, LLC will evaluate the product and if found to be defective and covered under our warranty, refund the customer the original purchase price (less freight) under our standard refund policy.

QUESTIONS:

Questions regarding our International Sales Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu.

• Email:sales@alximaging.com
• Telephone: (210) 651-5000
• Fax Orders: (210) 651-6130
• Federal Tax ID: 27-4518092 (a Texas Corporation)
• Business Hours: Monday thru Friday, 8:00am - 5:30pm Central Time