• Customer Rebate Program
  • If you are an active/current customer, you will notice that it is no longer required to return a used cartridge as an "exchange" on most of our products however, we would like to buy back your empties under our Customer Rebate Program.
  • We will accept "OEM" (Original Equipment Manufacturer) cartridges that have only been used once, as well as those that have been previously remanufactured/refilled cartridges. We DO NOT accept compatible cartridges (any cartridge that was originally/newly manufactured by a third party).
  • Customers have a choice of:
    • Instant refund for credit card customers only - A refund is applied directly to your credit card (usually the one originally used).
    • Merchandise Credit for all customers - Merchandise Credit may be used toward any future purchase or accumulated for a higher amount.
    • We do not generate a rebate refund check unless the rebate value is in excess of $500.00 net.
• Standard Rebate Program
  • If you are not an active/current customer and not interested in purchasing remanufactured toner cartridges, we would want to buy your empties under our Standard Rebate Program.
  • We will accept "OEM" ( Original Equipment Manufacturer) cartridges that have only been used once. Cartridges that have been previously remanufactured/refilled may not be acceptable for rebate. We DO NOT accept compatible cartridges (any cartridge that was originally/newly manufactured by a third party).
  • How do we pay?
    • Merchandise Credit - Merchandise Credit may be used toward any future purchase or accumulated for a higher amount.
    • Check Payments - You will receive payment in 2 weeks after we receive and inspect your shipment. We will accumulate shipments until we reach a minimum $500 check value.

Click here for List of Cartridges by Brand 

Each cartridge should be in its' original container and/or properly re-packaged into a larger container. When you pack empty cartridges, please make sure the cartridges are not loose in the box, otherwise, they will probably sustain damage during transportation. You may use bubble wrap to avoid the loose packing. Please DO NOT use loose popcorn fill, it does not protect the cartridges very well. Cartridges damaged in transit may not be acceptable for rebate or may hold a lesser value and will not be returned. We recommend shipping more than 5 cartridges at a time to conserve on freight. Customer will assume all transportation charges to our facility unless other arrangements have been made. Please record the tracking number in the event the package is lost. Packages lost in transit are NOT our responsibility.

1. Download the correct Rebate Form and check Rebate Price List:

   • Click here for the Customer Rebate Form (word doc)

   • Click here for the Standard Rebate Form (word doc)

   • Click here for Current Rebate Price List.

2. Find your empty cartridges listed and fill in the quantity, cartridge type and current price listed.

3. After properly completing the correct rebate form, enclose a copy with your empty cartridges (to insure proper credit) and send them to:

   • ALX Imaging, LLC
     Attn: Rebate Program
     4080 Linne Road
     Seguin, TX  78155 

4. Our Cartridge Buy-Back list is not totally inclusive and growing quickly. We remanufacture and accept most cartridges. If you believe you should receive credit for your cartridge and you do not see it on the list, please contact us at (210) 651-5000 or email sales@alximaging.com.

• Email:sales@alximaging.com
• Telephone: (210) 651-5000
• Federal Tax ID: 27-4518092 (a Texas Corporation)
• Business Hours: Monday thru Friday, 8:30am - 5:30pm Central Time